Latest In: Customer Experience

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Luis Benitez, VP global government affairs at Lululemon, left, and Mary Beth Laughton, president and CEO of REI Co-op, right.

REI Co-op Returning to Its Values, Says CEO Mary Beth Laughton

This article was first published in our sister brand Shop Eat Surf Outdoor A lot has happened politically…

News June 2
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How IoT is Transforming Digital Signage in Retail

Retail is evolving rapidly, and the integration of digital signage with the Internet of Things (IoT) is opening…

Executive Viewpoints June 2
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Demonstration of new Stitch Fix styling option.

Stitch Fix Adds More Flexible ‘Fix’ Options

Stitch Fix is continuing to test out new ways to introduce more flexibility into its digital styling service.…

News May 30
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Sam's Club's famous pizzas.

Sam’s Club Enters New Arena — Pizza Delivery

Sam’s Club’s giant pizzas have long been a customer favorite, and now club members can get all that…

News May 30
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Make Customer Data Work for You – the Right Way

Every retailer knows the power of a great customer experience. From getting a gift card offer when you’re…

Executive Viewpoints May 29
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Addressing AI Privacy Risks in Light of Minnesota’s Proposed Legislation

Artificial intelligence is a powerful technology, and in recent years, several use cases have emerged — both positive…

Executive Viewpoints May 28
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Walgreens Expands Prescription Microfulfillment Network with New Minnesota Facility

Walgreens will open a new microfulfillment center (MFC) in Brooklyn Park, Minn. that will use robotic technology in…

News May 27
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Cultural ‘Moments’ are Bigger than Ever — Can Brands Authentically Engage with Them?

With the summer season fast approaching, marketers are once again gearing up for the next big cultural moments…

Executive Viewpoints May 27
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Beyond Basics: The Rise of Maximalism in Retail

After years of Marie Kondo-esque simplicity, the retail design era of “back-to-basics” aesthetics — defined by neutral palettes…

Executive Viewpoints May 23
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