Latest In: Customer Experience

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Hibbett Launches Kid-Focused Ecommerce Platform

Just in time for the start of back-to-school shopping, athletic fashion and footwear retailer Hibbett has launched the…

News June 24
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Merchants Are Losing Billions to Failed Payments. Here’s How to Fix It.

Every year, failed payments cost merchants an estimated $118.5 billion globally. That’s not just a number – it’s…

Executive Viewpoints June 24
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The new Journeys store prototype. Approximately 70 will open in 2025.

The Evolution of Journeys Under New President Andy Gray

This article first appeared in our sister publication Shop Eat Surf Outdoor (SESO). Journeys, one of the largest footwear…

Features June 23
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Netflix Bets on Las Vegas as Site for Third Permanent Netflix House

Netflix has picked Las Vegas as the location for its third Netflix House experiential retail venue, with an…

News June 23
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Retail is Finally Conversational, but Most Brands Aren’t Ready

For years, ecommerce has been stuck in a transactional rut. Shoppers type in a keyword, scroll through product…

Executive Viewpoints June 23
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Kroger Precision Marketing Adds In-Store Digital Screens

Kroger Precision Marketing (KPM) will deploy digital screens in select Kroger stores, offering animated content displayed on integrated,…

News June 20
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UPDATE: Nike Delays Launch of Collab with Kim Kardashian’s Skims

[Update as of June 20, 2025] Nike is delaying the launch of the activewear line it’s developing with…

News June 20
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Weathering the Storm: How Retailers can Ensure Resilience Amid Rising Cloud Outages

In today’s digital-first marketplace, consumer expectations for flawless shopping experiences, whether in-store or online, have reached unprecedented heights…

Executive Viewpoints June 20
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Build a Successful CPG Loyalty Program with These 5 Tips

In the ultra-competitive market for consumer packaged goods (CPG), brand loyalty programs play a crucial role in differentiating…

Executive Viewpoints June 20
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