Latest In: Customer Experience

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Authentic Outlines ‘New Chapter’ for Forever 21, Focused Initially on Ecommerce and Wholesale

Authentic Brands Group (Authentic), which owns the Forever 21 brand, has selected a new partner network for the…

News September 19
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Bridging Timelessness and Technology: How Zwilling Balances Legacy with Digital Transformation

When a brand has been trusted in kitchens around the world for nearly three centuries, it carries with…

Executive Viewpoints September 19
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Amazon Debuts Abu Dhabi Fulfillment Center Designed to Support SMBs

Amazon, in partnership with the Abu Dhabi Investment Office (ADIO), has opened its first fulfillment center in the…

News September 18
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Macy’s Sends Santa on National Tour, Expands Holiday Square Marketplace to Chicago

With the possible exception of Christmas Tree Shops, Macy’s is the retailer most associated with Christmas, thanks to…

News September 18
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Holiday Sales Predictions Vary, but One Thing is Clear — AI will be a Winner

Sales forecasts from Deloitte and Salesforce predict relatively rosy sales this holiday season, but not everyone is predicting…

Features September 18
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How Digital Wallets and Embedded Finance are Reinventing Retail CX

Retail is evolving faster than ever — and the checkout is where it all comes together. For merchants…

Executive Viewpoints September 18
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Putting a Shine on Shoe Shopping: DSW Partners with Uber for Delivery

DSW (Designer Shoe Warehouse) is the latest retailer to join the Uber Eats delivery portfolio, allowing shoppers to…

News September 17
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The founders of PayMore go behind the scenes on the Retail Remix podcast.

Listen Now: How PayMore Is Flipping the Script on Used Electronics

Resale is one of the fastest-growing sectors of retail — not to mention one of the few categories…

Features September 17
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Why Marketplace Businesses Should Prioritize Relationship Preservation – Even During Disputes

Let’s face it: Strong relationships are easy to maintain when everything runs smoothly – when orders are fulfilled…

Executive Viewpoints September 16
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