5 Lessons from the Bob’s Stores Bankruptcy
New England clothing retailer Bob’s Stores is shutting its doors for good. The retailer filed for Chapter 11…
Executive Viewpoints August 2
Latest In: Consumer Trends
Exclusive Q&A: ‘Sustainability Won’t Just be a Positive, it Will be Essential’
When the raw ingredients in your products come from a natural wonder that’s practically on your doorstep, and…
Features July 29
Exclusive: Automated Voice Agents are Hurting Customer Retention
Everyone’s been there — you try your mightiest to get the machine on the other end of the…
News July 25
Google’s Anti-Cookie Effort Crumbles; Privacy Efforts in Flux
After more than four years of efforts to deprecate third-party cookies on its Chrome browser, Google has essentially…
News July 23
Major Health System Teams with Instacart to Promote ‘Food as Health’
Northwell Health, the largest health system in New York State, will partner with Instacart Health to expand access…
News July 22
Why Inbound CX Tunnel Vision can Undermine Retailer Operations
The number of packages delivered by Amazon Logistics in the U.S. more than doubled once the pandemic started,…
Executive Viewpoints July 19
John Deere Rejects Support for ‘External Social or Cultural Awareness’ and ‘Diversity Quotas’
John Deere has joined fellow rural-oriented brand Tractor Supply in cancelling support for both progressive causes and diversity,…
News July 18
Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind
In an industry still struggling with a tight labor market, choosing which technology to arm store associates with…
Features July 18
From Boomers to Gen Z: How FMCG Brands can Engage Specific Generations with Events and Experiences
It’s no secret that the FMCG industry is fiercely competitive. From laundry detergents to packaged foods, consumers have…
Executive Viewpoints July 18Top Stories
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