How Omnichannel Selling Can Directly Build Customer Loyalty
Improving customer experience and increasing customer engagement is the key to a sustainable and profitable retail enterprise. The…
Executive Viewpoints February 4
Latest In: Consumer Trends
Nordstrom Launches Branded Podcast Hosted by Retailer’s President
Nordstrom is jumping into the world of audio content with the launch of a new branded podcast, The…
News February 3
How Community Commerce is Helping Angling App Fishbrain Cast a Wider Net
Fishing is one of the world’s most popular hobbies, and if you’re a fishing enthusiast (or know one)…
Features February 2
What’s Missing in Digital Engagement? Consumer Behavioralist Says it’s Authentic Connection
Ken Hughes has become a fixture on the retail speaker circuit thanks to his in-depth research on consumer…
Features February 1
Exclusive Q&A: Why ‘Search is the New Front Door to Our Stores’ at The Home Depot
As the starting point for so many shopper journeys, the search bar also represents the first potential fork…
Features January 31
How AIOps Can Help Retailers Improve the Digital Experience
More than 2.14 billion global consumers are expected to buy goods and services online in 2021, according to…
Executive Viewpoints January 31
NRF: For Every $1B in Sales, Retailers Incur $166M in Returns
Approximately 16.6% of all U.S. retail sales in 2021, or $761 billion in merchandise, will be returned this…
News January 28
Study: Why Marketplaces Attract Valuable ‘Power Shoppers’
Today’s online shoppers have become accustomed to a wide selection of in-stock products at competitive prices that can…
Features January 28
3 Ways Retailers Can Remove the Intimidation Factor Around Digital Touch Points
Digital transformation in grocery has always lagged behind other retail sectors. According to McKinsey Research, ecommerce adoption in…
Executive Viewpoints January 28Top Stories
