Groupe Yellow Selects Epicor SaaS For Retail
Groupe Yellow, a Canadian family footwear retailer, has selected the Epicor Software SaaS for Retail solution to support…
News November 7
Latest In: Retail CRM
JackThreads Weaves Social Media Into Customer Service Strategy
Retailers typically use feedback from surveys and email questionnaires to gauge consumer sentiment. But as consumers continue to…
News September 6Meeting The CRM Challenge Now And In The Future
Retail has entered the “age of the consumer,” a new era in which customers lead rather than follow.…
Features September 24
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Guitar Center Optimizes Customer Engagement By Localizing In-Store Shopping Experience
Retailers who personalize the shopping experience have a better chance of building a meaningful relationship with consumers. With…
News January 20Stepping Up Customer Loyalty In A Mobile, Social World
Part 1 of the Retail TouchPoints Customer Loyalty Report As shoppers devote more time to social media and…
News August 25Tactical Insight: Establishing Successful Strategies To Enhance Shoppers’ Promotional Experience
The surge of social deal sites has made significant headway in the retail marketplace, but the question still…
News July 22Sprint, Estee Lauder, Moosejaw Execs To Address Emerging Shopping Trends At The Customer Lifecycle Conference
Retailers are working to better understand their customers and maximize every touch point throughout the customer lifecycle in…
News June 9New Research to Highlight Key Loyalty Program Objectives
In an effort to assess the increasingly important concept of customer loyalty, Aberdeen Research recently previewed its upcoming…
News March 11Circuit City Sets Sights on Loyalty With New Payment Option
In an effort to drive customer loyalty, CircuitCity.com has launched a new payment option, the CircuitCity Preferred Account.…
News March 11Top Stories
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