Web And Mobile Sites Top Retail Study Areas For UX Research
As retailers aim to provide the best user experience (UX) for consumers, they are looking to their competition…
News February 28
Latest In: research recap
With $187 Billion At Stake, Don’t Neglect Employee Productivity Investments
If retailers aren’t already investing in employee productivity, they should start now. They could collectively be missing out…
News February 14
47% Of CX Managers See Outdated Technology As Biggest Barrier
Although retailers are quick to emphasize technology’s importance in augmenting today’s customer experience, many brands are still having…
News February 7
Web Site Utility Drives Satisfaction Among U.S. Consumers
Whether in the U.S., China or Germany, the usefulness of e-Commerce sites and apps — known as utility…
News January 24
72% Of Businesses Say Buy Buttons Don’t Sell
Digital marketers are overwhelmingly rejecting the use of buy buttons on social media platforms, and for good reason:…
News January 10
Will Gift Cards Migrate To Mobile Wallets?
Holiday shoppers have traditionally purchased gift cards to give the recipient the option to select something of their…
News January 3
95% Of Consumers Deem Amazon ‘Trustworthy’
To the chagrin of competing retailers, Amazon seems to be doing everything right, including one metric that a…
News December 20
Online Communities Hold The Key To High Shopper Confidence
If a retailer hasn’t already caught wind of the online communities bandwagon, they better hop on soon. As…
News December 12
73% Of Retailers Plan To Have Unified Commerce Platforms By 2019
Retailers have ambitious plans to move toward the goal of “unified commerce.” While only 22% of retailers currently…
News December 6Top Stories
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