Study: 73% Of Shoppers Spend More In Response To Good Customer Service
Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact:…
News April 29
Latest In: ICSC
34% Of Thanksgiving And Black Friday Online Orders Picked Up In Store
While an increased focus on e-Commerce and the rise of mobile retailing are changing the manner in which…
News December 14How Engagement Communications Extend 2010 Holiday Sales Into 2011
By Scott Zimmerman, President of TeleVox Software, Inc. As the credit card bills from Christmas arrive in the…
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