Health Products Retailer Invests In Omnichannel Customer Service
More than half (52%) of consumers engage with customer care representatives through three or four different communication channels,…
News August 16
Latest In: feedback
Warby Parker Taps Internal Surveys To Drive Innovation And Growth
Since the inception of Warby Parker in 2010, the multichannel eyewear retailer has evolved from a small startup…
News July 29Blosm Improves Page Performance With Automated Data Collection
 Providing detailed inventory descriptions on the e-Commerce site is one of the keys to capturing consumer attention. However,…
News July 23SDL Releases Fredhopper 7.5
SDL, a data and analytics solution provider, today launched SDL Fredhopper 7.5, a cloud-based solution that helps retailers…
News May 22Westfield Taps Yammer To Create A Social Enterprise
Social networking sites are becoming integral to daily Internet behaviors. In the U.S. alone, people spent 121 billion…
News May 2Charlotte Russe Maximizes Social Sharing With New E-Commerce And Mobile-Optimized Sites
Retailers that cater to specific audiences and age segments are challenged to keep pace with their target customers’…
News September 12Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions
Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback…
News July 26Serena & Lily Boosts Online Purchases With Real-Time Customization Tool
The Internet offers consumers an array of resources for accessing information, browsing inventory and purchasing items from the…
News July 11Smashburger Optimizes The Customer Experience Across Locations
A top challenge for large retail chains and restaurant franchises is ensuring a consistent, enjoyable experience across all…
News June 4Top Stories
