Latest In: experience

editor Q&A experience experiential retail hospitality hotels lifestyle brand West Elm

Will West Elm’s Hotel Business Be A Hit?

As retailers attempt to differentiate their offerings from competitors’, they sometimes go to great lengths to try out…

Executive Viewpoints October 5
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Hyper-Fulfillment: The Future Of Shopping

By Glen Ceniza, JDA Software We are already seeing a blurring between the retail store and the distribution…

Executive Viewpoints August 22
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Amazon Profits Pass $850 Million In Q2 As Cloud Service Sales Climb 58%

Amazon had yet another profitable quarter — its fifth straight — with net revenues increasing 31% to $30.4…

News August 1
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The Experience Matters: 3 Takeaways From Consumer Card Spending

It’s been no secret that traditional retailers have had a difficult time in 2016, as consumers opt to…

News July 15
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John Lewis, Under Armour, Westfield Execs Advise Retailers To Go Digital

The retail store, as it presently is constructed, is no longer just a store: it can also serve…

News January 20
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Pier 1 Imports Creates Walk-Through Pop-Up Experience For Holiday Season

Pier 1 Imports has opened a “life-size pop-up storybook” holiday shopping experience in New York City’s SoHo neighborhood…

News December 2
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Black Friday & Cyber Monday: Shoppers are Ready. Are Your Communications Systems?

By Adam Simpson, CEO, Easy Office Phone As two of the year’s biggest sales days approach, representing billions in…

Executive Viewpoints November 18
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Forrester: Shopper’s Show Cross-Channel Eagerness, But Satisfaction Levels Slump

Consumers continue to migrate toward cross-channel purchase behavior, but most are not too happy about the experience. That’s…

News January 22
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