Latest In: experience

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Bed Bath & Beyond Adds Experiences To Wedding Registry Options

Bed Bath & Beyond has launched a new Wedding Registry category, Gift Experiences, in partnership with VEBO, an…

News October 1
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Study: 33% Of In-Store Purchases Start Online — And 25% Of Online Purchases Start In-Store

It shouldn’t surprise anyone that online activity influences consumers’ brick-and-mortar purchases, but the traffic isn’t all one-way. While…

News June 26
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Balance Convenience And Experience To Create The Ultimate Holiday Destination

Despite the growing dominance of mobile, shoppers still enjoy shopping in-store. What’s changed, however, is their expectations around…

News December 7
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Empowered Managers Are At The Heart Of A Positive Retail Experience

Most retailers feel their customer experience could use improvement: 96% agree that it is a core priority for…

News October 23
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The Evolving Luxury Industry Embraces Social Media And Personalization

Social media, which was once shunned by luxury retailers for fear of cheapening their exclusive image, is now…

Features September 13
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0aaAmitava Sengupta HCL Technologies

Personalization — Beyond Experience To Products And Services

A few years back, personalizing the experience was more of a set of specific options that you could…

Executive Viewpoints July 10
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The Real Retail Shakeup: A Split Between Value And Experience

The media may be quick to proclaim retail doom, but the industry’s upheaval is more of a renaissance…

Features April 2
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Study: Consumers Prefer Convenience Of BOPIS Over Experience

Even though mobile, social and e-Commerce sales are booming, JDA’s latest Consumer Survey revealed that more than half…

News August 4
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12 Restaurant Brands Choose Cloud-Based Loyalty Platform

What do restaurants including Smashburger, El Pollo Loco, Pieology and Veggie Grill all have in common? They are…

News February 7
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