The Art of Curation: ShopStyle’s Journey to Become a First Stop for Fashion
ShopStyle launched in 2007 with an innovative idea: creating a search engine focused solely on fashion. Fifteen years…
Features July 22
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Study: 72% Of Shoppers Say Texting Improves Support Experience, But Retailers Fail To Promote It
While only 25% of shoppers use text/SMS messages to contact customer support and 29% use live chat, retailers…
Features April 6
BRP Study: 86% Of Retailers Offer Omnichannel Price Consistency, But How Well?
With 87% of shoppers having some expectation of a personalized, consistent experience across channels, it’s obvious that retailers…
News October 30
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Study: 31% Of Retail Associates Still Don’t Receive Formal Workplace Training
Although it’s becoming increasingly accepted that retailers must give their employees a reason to stay (beyond just a…
Features September 10
41% Of Shoppers Say Most Personalized Messages Still Feel Like Mass Marketing
Retailers that want to personalize the shopper experience will find a receptive audience: 49% of consumers are more…
News June 4
Despite Hype, 60% Of Shoppers Still Haven’t Experienced VR/AR Technologies In-Store
Although 46% of retailers say they plan to deploy AR or VR solutions by 2020, it appears that…
News May 6
Study: 69% Of Shoppers Leave A Site If Product Info Is Subpar
Today’s shopper can get all the information they need about a product online if they seek it out,…
News March 25
Only 23% Of Retailers Leverage In-Store AI, While Just 19% Deploy IoT Devices
Retailers often describe the “store of the future” having multiple customer service options, such as automated returns or…
News March 11
Study: Only 27.5% Of U.S. Retailers Offer BOPIS, Trailing UK, France, Germany
Buy online/pick up in-store (BOPIS) has been recognized as a key element driving seamless shopper journeys, but U.S.…
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