Latest In: customer retention

content strategy contentsquare customer acquisition customer retention digital content ecommerce experience Featured organic growth paid media Retail ThinkTank (2024) Retail ThinkTank: Featured in Shopper Marketing & CX (2024) Retail ThinkTank: Shopper Marketing & CX (2024) social advertising
Despite ongoing ecommerce revenue growth, Contentsquare's Digital Experience Benchmark reveals that ecommerce site engagement has dropped.

Contentsquare CMO Reveals Why Brands’ Best Acquisition Strategy is a Retention Strategy

Ecommerce sales are expected to hit $6.3 trillion in 2024 and continue to grow steadily through 2027, according…

Features May 8
community-based commerce customer experience customer retention digital growth direct-to-consumer dtc Featured Graf Lantz Retail ThinkTank: Business Agility & Innovation (2023) sustainability wholesale
For most of its 15 years in operation, Graf Lantz had a cult-like following based on its timeless product designs and emphasis on high-quality, sustainable materials — conditions that led to a steady 25% year-over-year growth rate since 2016. Then the brand went viral during the pandemic thanks to its eco-friendly handcrafted face masks, which helped Graf Lantz expand its customer base 14X over the past three years.

Graf Lantz Seeks Growth Without Sacrificing Product Quality or Sustainability

For most of its 15 years in operation, Graf Lantz had a cult-like following based on its timeless…

Features May 23
1WorldSync customer retention inventory visibility organic search SEO TJ Waldorf

3 Ways for Ecommerce Retailers to Generate and Maintain Brand Loyalty

Brand growth relies on loyal consumers. In fact, repeat business from existing customers generates 65% of most companies’…

Executive Viewpoints December 5
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abercrombie & fitch Adobe Aimée Lopez Copy Unleashed customer acquisition customer retention ExpertSender Harvard Business School

80% of Your Store’s Revenue is Coming from This Source

If anything, my 26 years of retail experience have shown that customer acquisition is initially the central purpose…

Executive Viewpoints September 19
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Goodlife clothing is taking high fashion by storm with a few pages out of the CPG playbook.

How T-Shirt Brand Goodlife is Using CPG Tactics to Conquer High-End Fashion

In 2014, fashion veteran Christopher Molnar decided to go after a white space he felt was being overlooked…

Features July 26
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0aaaTomas Diaz flexEngage

Mind The Gap: The Pivotal Point Between Customer Acquisition And Retention

It’s a magical moment that often goes unrecognized: that pivotal point when a person who has never shopped…

Executive Viewpoints October 10
beauty customer retention personalization revieve Sampo Parkkinen

Personalization As The Digital Strategy For Beauty Commerce

By Sampo Parkkinen, Revieve Beauty is one of the most personal verticals of all of retail, if not…

Executive Viewpoints August 30
brightback customer retention subscription

Only 25% Of Subscription Businesses Grow More Than 30% Per Year

While 67% of retailers report higher revenue after launching subscription services, according to an Ordergroove and NAPCO Report,…

News July 29
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Can Subscription Retail Solve Its Customer Retention Problem?

When it comes to subscription retail, the cross-currents are intense. Big retailers have either pulled out, as JCPenney…

Features March 22
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