Latest In: customer experience

The Multi-channel Consumer: Keys To Reaching Today’s Luxury Retail Shopper

The rapid emergence of mobile devices and social platforms in recent years has presented retailers with more channels…

Connected Consumer Series Wrap-Up

 Retail TouchPoints recently completed its eight-part webinar series covering the most challenging issues on retailers’ minds and in…

The Steps To Global E-Commerce Success

Best-in-class retailers are considering the benefits of expanding their brand and inventory to international shoppers. While some merchants…

Understanding Mobile Analytics [Infographic]

Best Buy’s Bob Willett Kicks Off Connected Consumer Series

Bob Willett, former CEO of Best Buy International, kicked off the Connected Consumer webinar series with an invigorating…

Honda Partners With Zmags To Create Interactive Online Experience

The Honda Motor Company has announced a partnership with Zmags, a provider of rich media mobile and social…

VirtuOz Launches Micro-Agents For Extended Intelligence In-Store

The customer experience is a key competitive differentiator in retail, particularly as consumers focus on leveraging a variety…

Smashburger Optimizes The Customer Experience Across Locations

A top challenge for large retail chains and restaurant franchises is ensuring a consistent, enjoyable experience across all…

Zappos Unveils Keys To Mobile Success

Smartphones and tablets have become key tools for today’s shoppers. Whether at home or on the go, consumers…