5 Decisions That Will Increase Customer Passion For Your Brand By Jeanne Bliss, Author and President, CustomerBLISS When…
Executive Viewpoints May 28
Latest In: customer experience
Fender Selects Knotice To Drive Cross-Channel Initiative
Fender, the U.S. electric guitar and bass manufacturer, has partnered with Knotice to better connect with consumers and…
News April 26Retailers Enrich The Customer Experience With Scheduling Optimization
Following is Part 1 of the Retail TouchPoints series focused on Best Practices In Workforce Management. This section…
News April 16Mid-Market Retailers Compete Using Cross-Channel Execution
More mid-market retailers are embracing cross-channel strategies in order to compete in an increasingly challenging marketplace. Almost one…
Features March 11Four Simple Reasons Retail Analytics Matter
Traditional retailers worldwide are challenged with going head to head with online shopping. From PCs to smart phones…
Executive Viewpoints March 5Four Strategies To Combat Retail Showrooming
It’s no secret that brick-and-mortar retailers are under intense pressure from online-only providers, many of which offer lower…
Executive Viewpoints February 4NRF BIG Show Recap: Editors’ Perspectives, Session Recaps
Following is an overview of the NRF BIG Show 2013, featuring editorial perspectives from Debbie Hauss, Editor-in-Chief of…
Features January 22Bad Experiences Equal Lost Customers
A recent survey of 5,000 consumers confirms that customers may abandon a company following a bad experience, but…
Features January 15Finding The Right Product Through Shoppers’ Suggestions By Fatima D. Lora Remember when you would walk into a…
Executive Viewpoints January 9Top Stories
Latest Podcasts
Latest Resources
