Latest In: customer experience

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Four Strategies To Combat Retail Showrooming

It’s no secret that brick-and-mortar retailers are under intense pressure from online-only providers, many of which offer lower…

Executive Viewpoints February 4
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NRF BIG Show Recap: Editors’ Perspectives, Session Recaps

Following is an overview of the NRF BIG Show 2013, featuring editorial perspectives from Debbie Hauss, Editor-in-Chief of…

Features January 22
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Bad Experiences Equal Lost Customers

A recent survey of 5,000 consumers confirms that customers may abandon a company following a bad experience, but…

Features January 15
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Finding The Right Product Through Shoppers’ Suggestions By Fatima D. Lora Remember when you would walk into a…

Executive Viewpoints January 9
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Pier 1 Imports Taps Demandware For Commerce-Enabled Sites

Pier 1 Imports, a home furnishings and gifts retailer, has selected Demandware to deliver on the company’s omnichannel…

News January 3
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Battle On The Showroom Floor

It’s a very real threat. “Showrooming” has been a leading cause of profit decline for brick-and-mortar retailers for…

Executive Viewpoints January 2
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Shopper Sentiment Research Finds Retailers “Behind The Mobile Curve”

With the 2012 holiday season freshly behind us, retailers and suppliers are striving to collect detailed information on…

News January 2
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NCR Releases Mobile Pay For Self-Service Retailers

NCR Mobile Pay is a new solution designed to enable self-service mobile POS in restaurants. A variety of…

News December 10
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Courting Your Customers: It Starts With Attraction By Fatima D. Lora Similar to the dating scenario, retailers must…

Executive Viewpoints December 5
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