By Paul Weichselbaum, EVP, PlumChoice How many “me too” retailers are you competing against in today’s fast-paced, device- and…
Executive Viewpoints September 11Retailers across all channels are committed to improving the customer service experience. But which online retailers are doing…
Features September 11Online-only retailers are implementing cutting-edge strategies such as offering subscription models, as well as the option to buy…
News September 9A company selling headsets may find it logical to organize its e-Commerce site by types of headsets. But…
News August 23By Larry Freed, President and CEO, ForeSee Net Promoter Score, commonly referred to as NPS, was first…
Executive Viewpoints July 29Staples recently opened two of 45 planned omnichannel stores that incorporate elements of Staples.com and Staples’ mobile offerings…
News July 3Social media is becoming a key channel for brands to interact with target and current customers. Social gifting…
News June 18With 3 billion smartphones in use by the end of 2017, mobile is fast becoming consumers’ primary touch…
News May 29The Customer Experience Professionals Association (CXPA), an international non-profit organization, announced plans to launch a Certified Customer Experience…
News May 28
