RSR Study: Marketing Experiences An Organizational Drift
Retail “laggards” believe their marketing departments are not spending sufficient time acquiring new customers, according to a benchmark…
Features November 11
Latest In: customer experience
Reinventing Retail Part 2
As the global economy has expanded and provided a multitude of options for how, where and when shoppers…
Executive Viewpoints October 28Big Data Marketing…Are We There Yet?
For months, a multitude of article headlines have been spotlighting the need to “tackle Big Data,” and it…
Executive Viewpoints October 223 Tips To Better Sell To Men
By Vishaal Melwani, CEO and Co-Founder, Combat Gent There are two primary online retailing models for men: the Amazon,…
Executive Viewpoints October 11Consumers Demand Retail Payments Service And Simplicity
As technology becomes smarter and is more widely adopted by consumers around the world, it is driving a…
Executive Viewpoints October 7Quality Of Store Associate Interactions Need Improvement: RSB Survey
CFI Group, a customer satisfaction and analytics firm, has released findings from its inaugural Retail Satisfaction Barometer (RSB)…
Features September 23Cutting Losses With Online Reference Checks
For retailers, a bad hire can mean lost revenue, shrinkage, a poor customer experience, or worse. Brian Gilbert,…
News September 19Maximizing Customer Experience While Minimizing The ‘Creep Factor’
It’s 3pm on Thursday afternoon and your stomach is growling. You know that you need to go to…
Executive Viewpoints September 17Using Governance To Improve Customer Experience
By Fatima Lora, Assistant Editor Loving your customers is one thing, doing something about it, such as offering…
Executive Viewpoints September 11Top Stories
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