Latest In: artificial intelligence

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The Paris 2024 beach volleyball stadium at the base of the Eiffel Tower.

What the Success of the Paris Olympics Revealed About Commerce…and Human Nature

The Editors’ Perspectives column offers insights and opinions from the Retail TouchPoints editorial team as they dig into…

Features August 16
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ThredUp Makes Thrifting Easier with New AI Tools

Many consumers love thrifting because they enjoy the treasure hunt experience, especially in physical stores. With shelves stocked…

News August 5
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A frustrated customer tries to get through to an automated voice agent.

Exclusive: Automated Voice Agents are Hurting Customer Retention

Everyone’s been there — you try your mightiest to get the machine on the other end of the…

News July 25
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GoodBuy Gear homepage

Resale Marketplace GoodBuy Gear’s Secret Weapon to Earn Parents’ Trust — AI

Resale may be a hot sector at the moment, but that doesn’t mean it’s an easy business to…

Features July 19
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Using AI-powered solutions from Manhattan, Floor & Decor has been able to reduce costs and optimize inventory placement across its store network.

How AI Takes the ‘Lumpiness’ Out of Floor & Decor’s Inventory Planning

The requirements for retail success don’t get much more basic than the ability to accurately forecast customer demand.…

Features July 12
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Zoovu is designed to provide a single, scalable platform designed to help merchants support end-to-end product discovery.

#RICE24 Solution Spotlight: Zoovu Helps Clean, Standardize and Optimize Product Data

 To optimize brand and product discovery across all channels, brands have to optimize their product data. However, many…

News June 5
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5 Questions to Ask Before Using Big Tech’s Gen AI Advertising Tools

Much has been made about the “AI arms race” between countries (primarily the U.S. and China), but in…

Features June 4
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With iAdvize Copilot, iAdvize’s generative AI-powered chatbot, retailers can help customers discover, choose and buy more — resulting in a 10X increase in conversions.

#RICE24 Solution Spotlight: iAdvize Copilot’s AI-Powered Chatbots Tackle Ecommerce Abandonment

To increase ecommerce revenue, brands and retailers need to engage online shoppers and convert them into buyers. But…

News May 22
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Best Buy is rolling out new features in its mobile app to better personalize the shopping experience.

Best Buy Leans into Personalization with Mobile App Updates

Best Buy is rolling out new features in its mobile app to better personalize the shopping experience. The…

News May 16
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