Resources
Filter by Topics
Filter by Formats
Rethinking Returns: How to Tackle the Inevitable
Returns are, unfortunately, a fact of retail life, particularly in the age of ecommerce. The…
Gen Z Set to Lead the Shopping Charge this Holiday Season
Gen Z shoppers are 2X more likely to buy holiday gifts this season compared to…
The State of B2B Ecommerce: How Investments in CX and AI Are Driving Sector Growth
The B2B buying journey has historically been high-touch and highly complex. But the ease and…
90% of Consumers will Repurchase Following a Positive Delivery Experience
Everyone knows delivery is a complex (not to mention costly) proposition, but getting it right…
2024 Store Ops Survey: How Retailers Are Doing More with Less
The pressure on associates is mounting: 51% of retailers say managing and preventing theft is…
Online Search Functionality Gets a Low Grade from 42% of Shoppers
More than four in 10 online shoppers give search and discovery experiences a grade of…
On the Verge: Embracing Gaming Communities to Drive Commerce
The fastest-growing segment of entertainment isn’t movies, TV or even short-form video — it’s gaming.…
Prices Top Priority Lists for 46.1% of Back-to-School Shoppers
Nearly half of back-to-school shoppers are concerned about staying within their personal budgets: 46.1% said…
Driving Long-Term Loyalty with Post-Purchase Innovations
There’s no denying that consumers today expect more from the retail experience, and increasingly, that…
2024 Holiday Outlook: Expert Perspectives on Seasonal Spending
Ever-evolving consumer behaviors, wavering economic confidence and global uncertainty are just three of the many…
No Video, No Sales! Why Now’s the Time to Give Video a Starring Role in Your Digital Experience
Video is difficult to produce and deliver at scale. Video is too expensive. Video has…
5 Tips for Growing Gift Card Programs
Gift cards are projected to become a $1.5 trillion market by 2032, and retailers can…
