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US Shopper Survey: What’s Killing Conversions for Enterprise Retailers
Shopping cart abandonment isn’t just a minor inconvenience — it’s a full-blown epidemic. Last year…
Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?
Customer service has reached its lowest point since 2016. Forrester’s 2024 U.S. CX Index found…
2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience
Despite concerns about store closures and bankruptcies as well as the rise of online giants…
Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints
Retailers trying to sell healthier food options to customers can’t do much about the top…
Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing
When done well, personalized offers motivate up to 45% of consumers to make a purchase.…
The Advertiser Action Plan
Steps to addressable, measurable marketing — everywhere There have never been more ways to reach…
To Win Consumers’ Esteem, Focus on Authenticity, Good Branding
It’s nigh on impossible to control how people feel, but brands can nudge consumers toward…
How AI is Powering Personalized Experiences that Customers Expect
Personalization enables businesses to build closer, more profitable relationships with customers through empathy. Artificial intelligence…
Decoding the Subtle Messages Sent by a Product’s Packaging
More than two-thirds (67%) of consumers are influenced by the materials brands choose for their…
Cool Colors, High-Contrast Lighting Prime Customers to Buy
A store’s lighting can have a major impact on customers’ state of mind and their…
Could Ecommerce Packaging be the Key to Customer Loyalty?
With annual ecommerce sales expected to reach $1.7 trillion by the end 2027 and 75%…
Green Is Gold: Unlocking the Business Value of Sustainability in Retail
Sustainability is no longer a buzzword — it’s a competitive advantage that directly impacts consumer…
