Survey: Why Companies Must Upgrade CX Basics To Tap Surging Online Sales
Even though connecting with customers digitally has become critical since consumers and B2B buyers shifted more purchasing online…
Features June 11
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Forrester: Digital Growth, Consumer Convenience Will Drive The ‘Next Normal’
Over the past four months, retailers have been scrambling to adapt and respond to customer behaviors that have…
Features June 11
Fitz Frames Uses App-Based Facial Mapping, 3D Printing To Refocus Eyewear Retail
Heidi Hertel was a mom of three whose daughters needed eyeglasses, but she found the process frustrating. Kids’…
Features June 10
Exclusive CEO Q&A: How Hand & Stone Kept Growth Going Even During Shutdowns
Apparently, growth is a hard habit to break — even when a pandemic forces the shutdown of every…
Features June 8
Shapermint #MakeTheCall Mother’s Day Campaign Tops 12 Million Impressions
Historically, marketers have used Mother’s Day to tug at consumers’ heartstrings in order to get them to open…
Features June 5
Retail Reopening Update: What Retailers (And Consumers) Are Seeing
Stacey Widlitz keeps a close eye on all things retail. On the heels of new store reopenings, the…
Features June 4
Employee And Management Upskilling Must Go Beyond New Safety Protocols
As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. And although…
Features June 4
Mobile, Voice, Facial Recognition: Contactless Options Could Thrive Even Post-COVID-19
COVID-19 has accelerated the contactless revolution: 84% of Americans (77% among global consumers) now expect to increase their…
Features June 3
What Will Retail Innovation Look Like After COVID-19?
Innovation has always been critical for retailers’ progress, but COVID-19 is redefining what successful innovation will consist of.…
Features June 2Top Stories
