Latest In: Features

customer engagement design:retail design:retail News Featured gen z Holiday ThinkTank (2025) Holiday ThinkTank: In-Store Experience (2025) MG2 Retail Remix podcast store design
The newest Nordstrom Local location in Williamsburg, Brooklyn, designed in partnership with MG2.

Listen Now: The Experience Equation — What Retailers Need to Get Right

We live in an age of instant discovery, with the world available at our fingertips. And yet, despite…

Features September 10
ai conversational ai customer service Featured Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) Holiday ThinkTank: Featured in Customer Experience (2025) marketing strategy PostScript Proof Wallets SMS text messaging
Woman text messaging

How Conversational AI is Shifting SMS from a Marketing Tool to a Service Channel

From the moment that it became socially acceptable (and technically possible) to send marketing text messages, brands have…

Features September 9
BDO USA Claire's Coachtopia Daiso Sangyo Featured Five Below Gucci Holiday ThinkTank (2025) Holiday ThinkTank: Business Agility & Innovation (2025) Holiday ThinkTank: Featured in Business Agility & Innovation (2025) kantar Miu Miu muji NielsenIQ NRF Parsons The New School Savanta Warby Parker

Gen Z May be Digital-First, but They’re Also Fans of In-Person Retailing

If your mental image of Gen Z is a bunch of teenagers glued to their devices, you’re only…

Features September 4
brij Featured Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) post-purchase journey QR Codes Skullcandy

Skullcandy Gains Access to First-Party Customer Data with Post-Purchase QR Code Solution

Like many brands that have been sold primarily through retail and wholesale channels, headphone and gaming brand Skullcandy…

Features September 2
Featured Holiday ThinkTank (2025) Holiday ThinkTank: Omnichannel & Fulfillment (2025) pwc tariffs

Exclusive Q&A: Why Tariff Upheavals Create a Space to Talk About Circular Commerce

One can argue about the economic value of tariffs themselves, but the uncertainty of U.S. trade policy under…

Features August 28
ai aptos back-to-school Featured holiday 2025 Holiday ThinkTank (2025) Holiday ThinkTank: Featured in In-Store Experience (2025) Holiday ThinkTank: In-Store Experience (2025) mobile pos Retail technology rfid
An employee uses a mobile tablet in store

The Tech Retailers are Eyeing: AI, Yes, but also RFID and Mobile POS

As one of the industry’s largest providers of retail technology, Aptos is intimately attuned to retailers’ challenges and…

Features August 26
amazon prime Featured Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) Holiday ThinkTank: Featured in Customer Experience (2025) NBCUniversal NRF

NBCUniversal Research: Consumers Won’t Skimp on Back-to-School — but They Will Spend Carefully

Schools are already open in some parts of the country, but the 2025 back-to-school (BTS) shopping season still…

Features August 25
ArentFox Schiff Featured ftc Guess Holiday ThinkTank (2025) Holiday ThinkTank: Featured in Marketing & Advertising (2025) Holiday ThinkTank: Marketing & Advertising (2025) IP NIL Vogue

Why Intellectual Property Concerns Could Cause a Hiccup in Retail AI’s Expansion

The current generation of AI solutions has already been on one of the steepest growth curves in recent…

Features August 21
ai de minimis loophole fast fashion Featured Holiday ThinkTank (2025) Holiday ThinkTank: Digital Commerce (2025) resale resale marketplace retail remix Retail Remix podcast tariffs
Alon Rotem, Chief Strategy Officer, ThredUp

Listen Now: Inside ThredUp’s Surge — What’s Fueling Resale’s Rise

Resale platform ThredUp is at the top of its game — the company has been profitable for seven…

Features August 20
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank