Thinking Outside the Mall: Using Exterior Spaces to Draw Shoppers In
I used to live near the Palisades Mall in Nyack, N.Y. For those not familiar, it’s an enormous…
Features January 26
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Inside the Metaverse Mania: Experts Identify 4 Key Challenges and Opportunities
The metaverse seems to be everywhere these days, while technically being nowhere. (Its entirely virtual existence is the…
Features January 25
Why Retailers Need to Prioritize the Post-Sale Experience
Operations Experience Management, or OXM, empowers brands and retailers to drive loyalty post-purchase. Rather than simply personalizing the…
Features January 24
Deloitte: Strengthening Employee Schedule Stability Can Help Retailers Relieve Labor Woes
Retailers are heading into 2022 in the face of serious challenges, including inflation and labor shortages, but many…
Features January 24
NRF Big Show 2022 Returns to In-Person Format Despite COVID Challenges
Against daunting odds, the 2022 National Retail Federation Big Show once again brought retailers and suppliers face to…
Features January 21
How IKEA and Grove Collaborative Help Consumers Act on Their Sustainable Intentions
Over the last few years, sustainability has become increasingly important to consumers. But as is often the case,…
Features January 20
‘Heritage Sometimes Isn’t Enough’: Ralph Lauren CEO on the Brand’s Reinvention
For more than 50 years, Ralph Lauren has successfully established and maintained its position as a classic brand.…
Features January 19
Why Diversity is a Key Driver for Growing Talent, Product Assortment and Your Customer Base
Diversity is a vast topic with any number of challenges — but also with potential solutions that can…
Features January 18
Chewy CEO: ‘Customer Care is the Right Mantra to Focus on’
Stories about poor customer service are, unfortunately, legion, but it’s doubtful many of them concern Chewy. The ecommerce…
Features January 16Top Stories
