How Verizon Personalizes CX, from Engagement to Post Purchase
Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that…
Features August 29
Latest In: Security
Dollar Tree Pays $1.35 Million OSHA Fine to Settle Safety Complaints
Dollar Tree will pay a $1.35 million fine to settle safety violations that the Occupational Safety and Health…
News August 24
Dick’s, Lowe’s, Target Execs Cite Theft’s Impact on Financial Results and Safety
While shrink is far from a new problem in retail, the impact of theft — particularly large-scale operations…
News August 23
Information Overload: Don’t Let Self-Checkouts Become a Chokepoint
For retailers, self-checkout is something of a double-edged sword. There’s no doubt the technology can bring tremendous benefits,…
Executive Viewpoints August 23
Sephora Debuts Contactless Payment via Associates’ iPhones
Sephora will be the first U.S. retailer to offer Tap to Pay on iPhone, which allows associates to…
News August 22
The INFORM Act Curbs Online Fraud, Poses Business and Tech Challenges
The INFORM (Integrity, Notification, and Fairness in Online Retail Marketplaces) Consumers Act, which went into effect in late…
Executive Viewpoints August 22
Update: Target CEO Addresses Pride-Themed Merchandise Controversy
Editor’s Note: Target CEO Brian Cornell responded to the retailer’s removal of LGBTQ-themed merchandise from stores during June…
News August 17
How Enterprise Modernization and Artificial Intelligence are Charting a New Course for the Consumer Industry
The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of…
Executive Viewpoints August 17
How Streamlining Digital Checkout Boosted Polywood Conversions Nearly 50%
In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic…
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