60% of Shoppers Visit Sites Up To 4 Times Before Conversion, So Make Their Journey Smooth
Convenience is possibly the biggest advantage e-Commerce has to offer shoppers, so it makes sense that factors causing…
News November 1
Latest In: Personalization
JRNI Introduces Software To Personalize Appointment And Event Bookings
JRNI, formerly BookingBug, has launched Adaptable Journeys, a tool that helps retailers create highly personalized bookings. The software…
News October 3188% Of Retail Marketers Satisfied With Their Customer Journey Optimization Efforts
2019 was the year retail marketers grew more confident and satisfied with their ability to improve the customer…
News October 30
Coupon Marketing: How To Ensure The Right People – And Only The Right People – Respond To Your Offers
Here are two troubling statistics that should drive fear into the hearts of any retailers who use digital…
Executive Viewpoints October 25
What The Mattress Industry (?!) Can Teach Us About Unlocking New Sales Opportunities
A decade ago, we never would’ve thought that the stagnant mattress market had anything valuable to teach retailers.…
Executive Viewpoints October 23
How Bot-Supported Customer Service Can Save The Buyer Journey
If you don’t understand the customer journey, you may as well be selling blind. Luckily, chatbots are helping…
Executive Viewpoints October 22
CARMA19: Overcoming Fashion And Beauty’s Steep Customer Loyalty Challenges
While maintaining customer loyalty is a challenge that spans the retail industry, ever-shifting trends in the fashion and…
News October 21
By Creating Media Businesses Retailers Can Drive New Revenue Streams
CPG marketing continues to be in the throes of evolution. Traditional marketing practices have been upended due to…
Executive Viewpoints October 21JOANN Upgrades Customer Service With Boosted Personalization And Efficiency
JOANN has improved its omnichannel customer service experience through a partnership with Gladly. The platform lets JOANN route…
News October 17Top Stories
