Loyalty, Love and Lifetime Value: The Mother’s Day Retail Opportunity
Mother’s Day is a retail dream. But it’s not just about one-off sales on one day in May.…
Executive Viewpoints April 17
Latest In: Personalization
Lids Rolls Out New Format Featuring ‘Build-A-Cap’ Kiosks to First 20 Stores
Customization, personalization and localization are key elements of the new Lids store format, which the retailer rolled out…
News April 16
Foot Locker Adds New Customer Data Platform to Enhance Personalization
Foot Locker has selected the Ometria customer data platform (CDP) as the retailer seeks to deepen relationships with…
News April 15
How to Tap into your ‘Movable Middle’ Shoppers Before your Competitors Do
As consumer shopping behaviors become more fragmented in 2025, the path to purchase is no longer linear and…
Executive Viewpoints April 14
Best Buy Launches Creator-Curated Shoppable Storefronts
Best Buy has introduced Best Buy Creator, giving influencers large and small the ability to create personalized, curated…
News April 8
AI Can Reset Your CX Strategy, but You Need to Learn Some New Ground Rules First
Be honest — exactly how does your organization plan to strategically leverage artificial intelligence? The technology has captured…
Executive Viewpoints April 8
UPDATE: Klarna Delays IPO as Tariffs Roil Global Economy
[Update as of April 7, 2025] Klarna has halted its planned IPO, the Wall Street Journal has reported,…
News April 7
AI in CX Innovation and Journey Management: Key Insights for Retail Business Leaders
Retail business leaders are entering 2025 under mounting pressure to solve complex challenges while driving results. Data overload,…
Executive Viewpoints April 4
Grocery’s Future: Retail Media Integration Across In-Store and Online ChannelsÂ
The retail media boom has been booming, and no sector is as exciting as grocery. Filling a grocery…
Executive Viewpoints April 1Top Stories
