Why Word-of-Mouth, not Points, is the New Loyalty Currency for Retail
As consumers, we’ve been told for years that to be considered ‘loyal,’ we must collect and redeem points…
Executive Viewpoints December 3
Latest In: Loyalty
Bath & Body Works Turnaround Plan: Slimmed-Down Assortment Plus Selling on Amazon
Citing a Q3 that saw net earnings drop 1% compared to the previous year and a lower forecast…
News December 1
From Function to Feeling: How Retailers and Manufacturers can Humanize AI to Build Lasting Loyalty
From shelf to screen, artificial intelligence is rewriting the rules of retail. Over half (55%) of U.S. retail…
Executive Viewpoints November 27
Fear Not the ‘Insult Rate’: How AI Optimizes Returns and Keeps Consumers Loyal
When honest consumers have a legitimate return denied, the experience can be a sledgehammer to their loyalty. It’s…
Executive Viewpoints November 17
Mall Operator Simon Adds Omnichannel Multi-Retailer Loyalty Program
Real estate investment trust Simon has launched the Simon+ loyalty program, giving members the opportunity to earn cash…
News November 13
Snipes Creates Loyalty Program Optimized for Sneakerheads’ Digital Wallets
Sneaker and streetwear retailer Snipes U.S. has launched “Snipes Reserve,” a digital wallet-based loyalty program powered by Accrue,…
News November 12
Albertsons Enhances Both Paid and Free Loyalty Programs with Uber One Benefits
Albertsons will offer extended free trial periods of the Uber One membership program to the nearly 49 million…
News November 12
Nordstrom Holiday Plans: 1,000-Item Gift Shops, Plus Visits from Santa, in All Stores
Nordstrom is making its bid to be a major holiday destination with gift shops in every store that…
News October 27
Morrisons to Deploy ESLs Across Nearly 500 UK Supermarkets
Beginning early next year, Morrisons will roll out 10.8 million smart electronic shelf labels (ESLs) across its 497…
News October 23Top Stories
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