Latest In: Loyalty

Big ID CCPA Healthline Heather Kuhn Honda privacy Sephora Todd Snyder tractor supply

Honda, Todd Snyder and now Tractor Supply: Who’s Next? Privacy Fines Put Retail Reputation at Risk

The California Privacy Protection Agency (“CPPA”) just fined Tractor Supply $1.35 million under the CCPA, its largest retail…

Executive Viewpoints December 24
Black Friday Cyber Monday Jochem van der Veer pwc returns TheyDo

Holiday Returns are Where Loyalty is Won or Lost

Black Friday and Cyber Monday are over. Dashboards already show who hit targets and who missed. What they…

Executive Viewpoints December 23
digital menu boards John Tait MasterCard mckinsey nacs tns

The Connected Forecourt: How Fuel Retailers are Turning Stations into Shopping Destinations

Fuel and convenience retail is changing fast. The traditional forecourt is no longer just a place to fill…

Executive Viewpoints December 19
Fanatics Fanatics ONE FanCash Pointsville

Fanatics Expands Loyalty Program’s Earning and Spending Opportunities Beyond its Ecosystem

Global sports platform Fanatics has partnered with Pointsville to make FanCash — the “currency” of its Fanatics ONE…

News December 18
Amazon Core Web Vitals David Boice Google Team Velocity

Why Retailers Can’t Afford to Ignore Site Speed in the Google Era

It only takes seven seconds to make a sale — that’s the patience limit for the average online…

Executive Viewpoints December 16
Brandience Kwik Trip Maria Topken QuikTrip self-service kiosks Sheetz wawa

Beyond the Transaction: How Customer Experience Fuels Loyalty in Convenience Stores

A select group of super-regional convenience store chains including Wawa, Sheetz, QuikTrip and Kwik Trip are reinventing the…

Executive Viewpoints December 15
AR/VR computer vision iot Katie Riddle rfid Verizon Business

How Smart Shelves are Enabling Real-Time Customer Experiences

Over the past five years, retail has undergone a significant transformation, driven by shifts in consumer behavior, evolving…

Executive Viewpoints December 12
Madhav Durba PLMA private label Relex relex solutions

Private Labels are no Longer Just a Bargain Buy: They’re Reshaping Retail Growth

Private label products have officially outgrown their reputation as “cheaper alternatives.” In 2024, U.S. private label sales reached…

Executive Viewpoints December 8
Brands for Public Lands Cascade Designs Feathered Friends holdfast collective patagonia Purdy Associates SESO Waypoint Outdoor

Leading Patagonia: President Jenna Johnson on Product, Efficiency and Sustainability

Patagonia President Jenna Johnson reflects on her rise through the product ranks, Patagonia's evolution since she was appointed…

Features December 3
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