Pet Retailers Vie for Loyalty with Virtual Vet Services, Pet-Inclusive Air Travel
The nation’s two largest pet retailers are expanding their services as they compete for pet owners’ loyalty. PetSmart…
News January 16
Latest In: Loyalty
How SharkNinja Creates Products Consumers Love — Really Love
SharkNinja introduces 25 different household products each year in multiple categories — from too-cool-for-school kitchen tools and appliances…
Features January 15
Study: Largest Impact of AI Lies in Operations, not Virtual Assistants
Retail executives are enthusiastic about AI, ranking it as a top-two choice for nearly all their strategic business…
News January 12
REI CEO Mary Beth Laughton on How the Co-op is Changing, Ecommerce and AI
Laughton elaborated on the Peak 28 three-year strategy, building a sustainable future while preserving values, and bringing a…
Features January 12
Pacsun Looks Beyond the Standard App with New Co-Creation Platform
Pacsun has launched a new digital platform, PS Community Hub, designed to bridge digital community engagement with real-world…
News January 9
Walmart Launches Digital Healthcare Hub, Lowers Prices on 1,000+ Wellness Items
Walmart is doing its part for all those hardy souls who promised that this would be the year…
News January 9
From Collectible AR Cards to Blockchain Games: How to Revitalize Loyalty Programs
Loyalty programs remain a powerful tool for businesses. According to last year’s Statista survey, a third of marketers…
Executive Viewpoints January 9
2026 Predictions: The Promises (and Perils) of AI
We’ve held off on discussing AI as long as we could, but we’re only human. It was the…
Features January 8
Ditching Discounts: Building Loyalty and LTV with Smarter Ads
A well-known retailer who will remain nameless threw a huge promotion. Holiday promos had crushed their targets: record…
Executive Viewpoints January 7Top Stories
Latest Podcasts
Latest Resources
