Latest In: Loyalty

The New 40 Under 40: Retail Leaders Driving Industry Progress

Bath & Body Works Rolls Out Loyalty Program Nationwide

Bath & Body Works has launched its loyalty program nationwide at the retailer’s 1,750+ locations following testing in…

Foot Locker Names Ulta Chief as New CEO

Mary Dillon, former Executive Chair and CEO of Ulta Beauty, has been named President and CEO of Foot…

Kohl’s Names Interim Marketing Leader as its New CMO

Kohl’s has named Christie Raymond as its new Chief Marketing Officer, reporting directly to CEO Michelle Gass. Raymond…

How Kids Foot Locker Inspires Gen Alpha…from TikTok to the Metaverse

While many brands and retailers are focusing on engaging Gen Z, Gen Alpha is slowly creeping into the…

5 Ways Retailers Can Tackle Wavering Customer Loyalty

New research from PwC has found that three in 10 customers are more likely to try a new…

Why Recommendations Aren’t Enough for Ecommerce

Over the past decade, UX optimization has become a key area of focus for digital businesses. The most…

How to Boost Revenues, Enhance CX With Appointment Scheduling Solutions

An old advertising slogan warned that we “never get a second chance to make a first impression,” and…

‘Shopper Promiscuity’ Forcing Brands to Completely Reimagine How they Connect with Consumers 

By now we’ve all heard the news that brand loyalty is in decline. But Rebecca Brooks, CEO of…