Latest In: Loyalty

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Babylist Holiday Survey: Shoppers Seeking Both Value and Values in the Gifts They Buy

The holiday season is known as a season for giving and spending time with family. As more households…

Features November 18
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Sephora’s Delicate Dance: Offering Prestige Beauty to Value-Conscious Consumers

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members…

Features November 10
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Sephora Adds On-Demand One-Hour Delivery Across North America

Sephora shoppers will now be able to get the retailer’s beauty products delivered to them in under an…

News November 9
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Levi’s Picks Kohl’s CEO as LS&Co. President

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of…

News November 8
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CRM for Brick-and-Mortar Businesses: How Virtual Queueing Software Provides Valuable Customer Insights

We live in a data-driven age, and nowhere is data more important for your business than in your…

Executive Viewpoints November 7
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Personalized, Timely Messages Can Help Retailers ‘Sleigh’ the Holiday Season 

Rising interest rates and fears of a recession have put a chill on many retailers’ holiday sales forecasts.…

Executive Viewpoints October 31
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How Spirit Halloween Takes the Fright out of Operating Thousands of Pop-up Stores Each Year

How Spirit Halloween Takes the Fright out of Operating Thousands of Pop-up Stores Each Year

The Spirit Halloween business model relies on thousands of short-term leases of brick-and-mortar stores every year for its…

Features October 31
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Moving is Stressful. Retailers Can Help With Delivery.

Most people can agree that one of the biggest hassles of moving is transporting big and heavy items…

Executive Viewpoints October 21
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BNPL provider Klarna is expanding beyond payments with new shopping solutions.

Klarna Sets Sights on ‘Powering Ecommerce’ with New Suite of Shopping Solutions

Klarna is continuing to expand beyond payments as it looks to become “a starting point for every purchase”…

News October 19
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