Latest In: Loyalty

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NRF 2023 Spotlights Profitability, Workforce Enhancements and Media Network Opportunities

The NRF Big Show, held in NYC Jan. 15-17, did more than bring together more than 35,000 attendees…

Features January 24
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In an Uncertain Economy, Loyalty Programs can Give Retailers a Boost

Consumers are facing inflation and scaling back at least some of their spending as a result. Retailers can…

Executive Viewpoints January 23
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Capitalizing on Livestreaming’s Growth Potential: Expert Advice for Newbies

Livestreaming, also known as live commerce, is still emerging in Western markets, particularly when compared to the booming…

Features January 19
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Neiman Marcus Adds C-Level Brand and Retail Leaders

Seeking to advance its Revolutionize Luxury Experiences initiative, Neiman Marcus Group has named executives to fill two new…

News January 18
amperity customer experience Executive ViewPoints Megan McDonagh

What to Do Before Your Best Customer Ghosts You

Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve…

Executive Viewpoints January 17
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Inside Johnny Cupcakes’ ‘Fakery’: Gourmet Retail Theater Thrives in Boston

Johnny Earle always enjoyed the process of creating — even more so than the outcome. It’s the reason…

Features January 11
ActiveCampaign Executive ViewPoints Karen Tang loyalty

How to Turn One-Time Holiday Buyers into Brand Loyalists

The beauty of the retail industry today is the number of options for brands to connect with customers.…

Executive Viewpoints January 11
The Home Depot

Home Depot Enhances Loyalty Program for High-Value Professional Customers

The Home Depot has added three new tiers to its Pro Xtra loyalty program as it seeks to…

News January 5
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Ecommerce with Flair: Digital Tools for a More Inspiring Online Experience

The advantages of buying online are clear. For customers, product selection has gone up while prices have gone…

Executive Viewpoints January 4
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