Latest In: Customer Experience

PetSmart Upgrades Loyalty Program with Personalization, New Tiers

PetSmart has added two new tiers to its renamed loyalty program, Treats Rewards, along with personalized offers, special…

How Amazon’s Anti-Counterfeit Unit Keeps Fake Products off its Site

Last year, Amazon identified, seized and disposed of 7 million counterfeit products worldwide. That’s certainly impressive, but what’s…

Casper CEO’s Roadmap to Profitability: Control Costs, Expand Wholesale and Cater to Customers

Joe Megibow may be new to the CEO role at Casper, but he’s very much a known entity…

The Future of Retail is Multilingual

Imagine stepping into a store where no one speaks your language. You’d likely feel frustration, confusion and, ultimately,…

UPDATE: Beyond Brings Back Overstock.com Following ‘Fatal’ Brand Mistake

[Update as of 3/29/2024] Beyond, Inc. has relaunched itsOverstock.com banner with the mandate of offering “crazy good deals,”…

#RICE24 Community Convos: Justin Tichy, Chief Operating Officer, Petco 

Hy-Vee Taps Agency Alum as New CMO, Sets Sights on Retail Media Growth

Since launching its retail media network, RedMedia, in September 2023, Hy-Vee has been focused on building out its…

Pacsun Celebrates One-Year on Roblox with New Slick Rick Collab

Pacsun is partnering with hip-hop artist Slick Rick to celebrate the one-year anniversary of its Los Angeles Tycoon…

Urban Efficiency: Strategies for Streamlining Last Mile Delivery Amid Growing Congestion

Recent reports show that traffic delays cost U.S. drivers an average of 51 hours of lost time in…