How Master Data Management Drives The Omnichannel Customer Experience
By Christophe Marcant, Stibo Systems A recent report from Forrester Research predicts that by 2017, the Internet will…
Executive Viewpoints February 6
Latest In: webrooming
SDL Research Spotlights Holiday Shopper Behaviors, Expectations
By Alicia Fiorletta, Senior Editor November was an optimal month for retailers to forge ahead with holiday deals…
Executive Viewpoints December 4With Chat, Co-Browse And Contextual Customer Service, Retailers Can Save More Sales And Unite Physical and Digital Retail Realms
By Kelly Koelliker, KANA, a Verint Company What’s on every smart retailer’s “wish list” for the holidays this…
Executive Viewpoints November 7
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
E-Commerce’s Newest Enemy: Webrooming
By Arie Shpanya, Wiser* A phenomenon is threatening the e-Commerce world and it’s right at our fingertips. Webrooming…
Executive Viewpoints August 8
Combatting Virtual Showrooming
Showrooming has been around for decades. With the rise in the internet and technology, we’ve watched showrooming evolve…
Executive Viewpoints July 8Increase Seasonal Period Revenue With Smarter Schedules
By David Farquhar, Workplace Systems It’s a challenging time for retailers. The recession and its aftermath has led…
Executive Viewpoints June 30
88% Of Shoppers Are Webrooming
The act of webrooming, or the process of researching products online then buying them in store, has become…
News June 9Webrooming: A Retail Challenge Or Opportunity?
New research released today from Interactions concludes that showrooming is so yesterday! Well, sort of… Nowadays, shoppers are webrooming,…
Executive Viewpoints May 13
Beating Showrooming And Webrooming With Advanced Analytics
Even though most final purchases are still completed in-store, shoppers are spending more time online prior to arriving…
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