Latest In: summer dennis

Surprising Customer Service Lessons From 2016

2016 was a strong year for retail thanks to low unemployment, reduced interest rates and increased consumer confidence…

Executive Viewpoints March 7

Aritzia’s U.S. Revenue Jumps 54% as Store Expansion Continues

Levi’s Extends DTC Winning Streak to 17 Quarters, Raises Outlook After World Cup Viral Moment

Bradley Breuer PetSmart

PetSmart Takes a Dig at AI Hype in New Ad

RTP_AI_Path_to_Purchase_Cover_999x666_with_sponsors

Retailers Will Still Get the Sale. They May Lose Everything Else.

Amazon Prime Day

As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue

Kroger to Acquire Giant Eagle for $1.65 Billion, Expanding into Ohio Valley Region

Retail Remix Deep Dive: How to Maximize Summer Sales with Lightspeed

From Loyalty Data to Retail Media: Molly Hjelm’s Playbook for RedVest

Winning on Reddit: How Walmart, Home Depot and MAC Tap into the High-Value Community

Beyond the Dress: Inside David’s Bridal’s Transformative Platform Strategy

How Frances Valentine Built a Viral Fashion Brand Around Women 50+

AI’s Impact on the Path to Purchase

Mid-Year Retail Check-In: What’s Working, What’s Shifting and What’s Next

The AI Shopping Journey: What’s Delivering Results for Retailers Now

Will AI Replace the Store Associate? Separating Hype from Reality

From Click to Confidence: Elevating AI‑Powered Ecommerce Experience and Scale with Shopify, Microsoft & Vertex

Retail Trendcaster Webinar Series

Holiday ThinkTank