The Christmas Song Retail Workers Hate Most is…
The holiday season brings joy, magic, beautiful decorations and a soundtrack of carols and standards that we revisit…
News December 21
Latest In: store associate
How Store-Based Retailers Can Compete With Amazon This Holiday Season
By Mark Steele, Tulip Retail There’s no denying the benefits of online shopping, whether it’s shopping from the…
Executive Viewpoints December 16
Why Conversational Commerce Is The Biggest Transformation In Retail
The physical retail shopping experience has remained pretty consistent over the past few decades, other than cosmetic changes…
Executive Viewpoints December 6
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
90% Of Shoppers Say Price Lures Them To Leave A Store And Buy At A Different Retailer
More than 90% of shoppers say price is the top reason they buy an item from a different…
News October 12Questioning The Conventional Wisdom Of Smartphones And Tablets
By Chris Todd, Chief Executive Officer at Theatro We have all been there before….too many times we walk…
Executive Viewpoints December 2When Great WFM Makes A Shopper Feel ‘Like A Queen’
By Lorna Pappas, Contributing Writer I’ve written quite a bit recently about workforce management, including a 3-part series…
Executive Viewpoints August 8Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions
Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback…
News July 26New Research Spotlights Opportunities For Big Box Retailers
Big box retailers such as Kmart, Target and Walmart strive to provide a “one-stop shop” for today’s time-starved…
News July 18Signature Helps Retailers Develop Stronger Relationships With Shoppers
The emergence of the cross-channel shopper has left retailers scrambling to keep pace by implementing new methods of…
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