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Latest In: SoLoMo

IBM research recap SoLoMo

Consumers Willing To Trade Data For A More Personalized Retail Experience

Ongoing technological innovation is increasing customer expectations, and as a result they command exemplary service and more relevant…

Features January 27
Ace Hardware Apple Passbook Customer engagement Awards in-store technology localization loyalty mobile mobile engagement personalization retail retail analytics Retail TouchPoints sales SoLoMo

Top Articles Of 2012: Customer Engagement Piques Readers’ Interest

Retailers continue to commit substantial investments in new engagement strategies that help them connect with consumers. In July…

Features December 11
brand advocacy customer experience management Dr. Gary Edwards Empathica local mobile retail Retail TouchPoints social media SoLoMo

Social Media In The Retail Space

Consumer technology is forever changing the shape of the retail marketplace and forcing retailers to consider how they…

Executive Viewpoints November 5
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Alicia Fiorletta Applied Predictive Technologies Barney's beanery Bluefly Carly Dahlen Customer loyalty e-commerce Jonathan Marek Keynote Competitive Research Kobie Fuller local mobile momentfeed Nikki Baird personalization retail Retail Systems Research Retail TouchPoints Revolve Clothing social social media SoLoMo

Cutting-Edge Retailers Lead The Pack In Localization And Personalization

The payoff of Social, Local and Mobile (SoLoMo) is persuading retailers to rethink their strategies for winning and…

News September 10
Aberdeen Group acxiom Big Data analytics Carlos Dunlap Chris Cunnane customer intelligence Customer loyalty Jonathan Marek Kobie Marketing mobile commerce Nikki Baird Omnichannel Loyalty openmarket retail Retail TouchPoints RSR Research shopper engagement SoLoMo

Big Data’s Role In The Loyalty Equation

This is Part 3 of Retail TouchPoints’ three-part Customer Loyalty Report. This feature spotlights the rise of the…

News July 31
articles Bejamin Moore customer engagement Customer loyalty David's Bridal e-commerce Forrester Research gamification Gartner Research infographic location-based marketing mobile mobile consumer Mobile Marketing shopper behavior social social commerce SoLoMo tablet top 10

Retail TouchPoints Top 10 Articles Of 2012

Retailers want to learn about the latest technology innovations and find out which retailers are implementing strategies around…

Features July 31
Customer loyalty Joy Liuzzo local loyalty Loyalty 360 mobile RSR social SoLoMo SoMoLo wave collapse

SoLoMo And The New Frontier Of Customer Loyalty

Following is Part 1 of Retail TouchPoints’ two-part Customer Loyalty Report feature. This report will spotlight the rise…

News July 17
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Making Sense Of The SoLoMo Landscape [Infographic]

Consumers are increasing the amount of time spent on their mobile devices. In fact, 56% use their smartphones…

Executive Viewpoints June 12
Alexandra Wilkis Wilson Citi Investment Research e-commerce eCommerce marketing Forrester Research Gilt Groupe live webinar mobile Mobile Marketing mobile retailing NRF retail Retail TouchPoints Sears Holings Corporation Sephora Shop.org social media SoLoMo Sucharita Milpuru

Gilt Groupe, Gap Present During Shop.org Marketing Month

Shop.org is holding its third annual Marketing Month event during May 2012, featuring a series of free digital…

Features May 7
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