Costco’s Minimal Communications Following Thanksgiving Site Outage: A Mistake Or A Strategy?
Costco’s e-Commerce site went down for more than 16 hours on Thanksgiving Day, impacting an estimated 2.65 million…
Executive Viewpoints December 4
Latest In: site outages
Costco Thanksgiving Day Site Outages Cost An Estimated $11 Million
Costco’s e-Commerce site went down for more than 16 hours on Thanksgiving Day, according to outage tracking web…
News December 2Site Outages Shine the Light on Retail Weak Spots During Holiday Season
By Claude Robinson, Oracle With the kick-off of the holiday shopping season now in the rearview mirror, retailers…
Executive Viewpoints December 20
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Thanksgiving Weekend Results: Good News, Or Good News-Bad News?
As expected, Thanksgiving weekend brought in the big bucks for retailers: online sales alone surpassed $20 billion, according…
Executive Viewpoints November 28Site Outages Plague Walmart, J.Crew, Lowe’s, Best Buy, Office Depot During Black Friday Weekend
Despite retailers having all year to prepare for the deluge of online shoppers on Thanksgiving weekend, some of…
News November 27If Amazon Couldn’t Prepare For Prime Day’s Traffic Overload, Can Anyone?
Amazon went viral on Prime Day for the wrong reasons; the e-Commerce giant experienced site outages within an…
Executive Viewpoints July 18
Prime Day Drives Reported 89% Sales Boost In First 12 Hours Despite Early Site Crash
A web site outage has been the biggest news out of Prime Day thus far, but Amazon is…
News July 17
Deep Discounts Drive $5.3 Billion In Online Sales Over Holiday Weekend
Thanksgiving weekend was very fruitful for retailers, even outperforming initial revenue expectations. The weekend’s sales totals were fed…
Features November 28Site Outages At Target, Neiman Marcus And PayPal Create Holiday Shopping Hiccups
While online shoppers looked to splurge on gifts galore throughout the Thanksgiving weekend, even the largest retailers, such…
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