Vulnerability — the Most Important Customer Trait Brands Don’t Know They’re Missing
There have been a lot of challenges for retails brands in the past year — from considering the…
Executive Viewpoints February 26
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Kroger Offers 2,000 Workers Early Retirement
The Kroger Co. announced a one-time Voluntary Retirement Offering for approximately 2,000 non-store associates. The offer does not…
News December 193 Tips To Attract (And Retain!) Gen Z Shoppers
By Glenn Taylor, Senior Editor While Millennials’ increased buying power has garnered much of retailers’ recent attention, the…
Executive Viewpoints November 29
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Ace Hardware Celebrates A Decade Of High Customer Satisfaction
For the 10th consecutive year, Ace Hardware ranked “Highest in Customer Satisfaction among Home Improvement Retail Stores,” according…
Features July 25Customer Disservice [Infographic]
It is no secret that satisfied customers equal good business. However, a majority of American consumers are dissatisfied…
Executive Viewpoints July 17Tommy Bahama: Storyteller
Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on…
News June 22Intent to Buy Cartoon #4: Email Deal
Providing personalized recommendations based on past searches and customer profile data produces irrelevant, and sometimes even insulting results.…
Executive Viewpoints May 11The Chicken-or-Egg Dilemma in Retail: Which Comes First — People or Product?
By Noel Goggin, RedPrairie SVP & General Manager – RetailClick here to listen to an exclusive interview with…
Executive Viewpoints February 7Acxiom VP Promotes “Generating Jingle” To Engage Last-Minute Holiday Shoppers
While the recession is technically over, research shows consumer sentiment is still dismal. According to a recent survey…
Executive Viewpoints December 9Top Stories
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