What the 2025 Holiday Return Season Revealed about Retail’s Fraud Problem
The 2025 holiday season delivered the first trillion-dollar holiday in U.S. retail history, with online spending alone hitting…
Executive Viewpoints February 24
Latest In: returns fraud
Returns and Fraud are on the Rise — Happy Returns Wants to Help
Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor.…
Features January 23
Returns Fraud: Identifying and Addressing a Growing Threat
With the holiday season out of the way, next to come is a wave of returns that will…
Executive Viewpoints January 7
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
NRF Expects Returns to Ramp Up Again in 2024, Accounting for 16.9% of Annual Sales
Total returns are projected to reach $890 billion in 2024, up from the estimated $743 billion of merchandise…
News December 5
NRF: Returns Reach 14.5% of Sales in 2023, Fraud Contributed $101 Billion in Losses
Returns totaled $743 billion in 2023, amounting to 14.5% of all retail sales, according to a report from…
News December 27Top Stories
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