Preparing for the Post-Holiday Return Surge
During the pandemic, ecommerce returns majorly impacted retailers’ profit margins. As customers return to in-store shopping, retailers are…
Executive Viewpoints December 25
Latest In: Return fraud
Answering the $100 Billion Question: How Can Retailers Combat Refund Fraud?
Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually. In 2023, fraudulent returns…
Executive Viewpoints October 21
Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight
Online return fraud cost U.S. retailers $22.8 billion in 2022. For every $100 in returned merchandise accepted, U.S. retailers lose $10.40…
Executive Viewpoints October 18
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Preventing Return Fraud During The Holiday Season And Beyond
By Kristin Secreto, InComm Product Control As a retailer, you know all too well the doubled-edge sword of…
Executive Viewpoints December 15
The Returns Debate: Is Leniency The Way To Go?
As e-Commerce traffic continues to rise, consumers count on the ability to easily return purchases. According to a…
Features February 29Holiday Returns Fraud Could Cost Retailers $3.4 Billion
As many retailers celebrate spikes in 2013 holiday sales, the overall industry must guard against a related spike…
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