Latest In: Retail ThinkTank: Shopper Marketing & CX (2023)

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Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

As the oldest members of Gen Z move into their mid-20s and the youngest enter their teen years,…

Features June 7
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Consumer insights are a key piece of La-Z-Boy's Century Vision transformation strategy.

Rather than Recline into Old Age, La-Z-Boy is Reinvigorating its Brand for Today’s Consumers

Getting older is hard — humans know it, and so do brands. But unlike humans, brands don’t have…

Features June 5
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Conversational commerce

Combat Inflation’s Impact by Streamlining Conversational Commerce Channels

In yet another sign that the COVID-generated ecommerce surge has subsided, the Salesforce Shopping Index reported flat ecommerce…

Features May 8
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CarMax has brought the process of buying, selling and financing used cars online for a full omnichannel experience.

How CarMax Digitized, and Personalized, the Car-Buying Experience

A car is one of the biggest purchases most consumers make, but the process of buying one, especially…

Features May 2
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Wish has a new CEO and new ambitions of returning to dominance.

Top Wish Execs Share Plan for Winning Back Consumers, Beginning with ‘Wishmas’

When Wish debuted in 2010 it took the U.S. by storm, rising to the top of the app…

Features March 31
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New Rules of Email: Expert Advice on What Makes Compelling Campaigns in a Well-Trod Medium

Email is one of the oldest and most established marketing channels, but that doesn’t mean there aren’t still…

Features March 23
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Puma is using AI-powered online styling to upsell customers.

How Puma is Using AI-Powered Styling to ‘Brainstorm’ with its Customers — and Increase AOV

Editor’s Note: As 2023 comes to an end, we are highlighting some of our most-read content of the…

Features March 13
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True Classic has made a science out of creating content that connects with the right people online.

The Counterintuitive Marketing Magic Behind True Classic’s DTC Success

Being a DTC brand is a bit of a slog lately — just ask Peloton, Wayfair or Allbirds.…

Features November 21
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