What’s The Future Of Retail CX?
How will the definition of a “great customer experience” change in a post-COVID world? What will brands and…
Features July 29
Latest In: Retail Reset Video
How Article Used Data To Pivot During COVID
Article takes a data-driven approach to all things CX. When COVID first hit, the DTC furniture company found…
Features July 28
Using Marketing To Reaffirm Purpose And Value
In April and May, the Siegel+Gale team interviewed a panel of CMOs to assess how their priorities and…
Features July 14
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Retail Strategy 2.0: Separating Urgent From Important
Jason Goldberg believes COVID-19 is a time machine. It has made us travel five years into the future,…
Features June 24
Want To Adapt To Disruption? Prioritize Your People
Charlene Li has built a career around studying disruption and the leadership practices that separate the business that…
Features June 24
Digital In The Age Of COVID-19
In the age of COVID-19 there is a need to look to near real-time consumer data, capabilities and…
Features June 23
Inside The Mind Of The New Global Consumer
Since March, GlobalWebIndex has surveyed consumers worldwide around their thoughts, feelings, and fears around COVID-19. Join Alicia Esposito…
Features June 23
Retail Reopening Update: What Retailers (And Consumers) Are Seeing
Stacey Widlitz keeps a close eye on all things retail. On the heels of new store reopenings, the…
Features June 4
What Will Retail Innovation Look Like After COVID-19?
Innovation has always been critical for retailers’ progress, but COVID-19 is redefining what successful innovation will consist of.…
Features June 2Top Stories
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