Rethinking CX Priorities In A New Retail Landscape
With 30+ years of experience in the retail industry, including her prior position as VP of Customer Experience…
News May 8
Latest In: Retail Reset: Customer Experience
Reimagining The Store Experience, From The Aisles To The Parking Lot: A Conversation With Author Paco Underhill
As the best-selling author of Why We Buy: The Science of Shopping, Paco Underhill has literally helped write…
Executive Viewpoints May 6
What Does The Post-Lockdown In-Store Experience Look Like?
The COVID-19 pandemic has fundamentally altered the way we live, work and spend in ways we couldn’t have…
Executive Viewpoints May 5
COVID-19 CX Strategies: Transparency, Empathy And Communication Are Vital
Customer interactions during a crisis can be difficult: while retailers don’t want to act like they can’t see…
Features May 4
Beyond Cost Mitigation: Surviving Through COVID-19
The knee-jerk reaction for many retailers dealing with COVID-19 has been to cut costs, inventory and debt as…
Features April 28
Why The “Captive Economy” Will Change Consumer Behaviors Forever
In his work as a consumer behaviouralist, Ken Hughes studies the innate behaviors of humans and how they’re…
Features April 27
Podcast: Steve Dennis Weighs In On COVID-19’s Retail Impact
With an illustrious career spanning 30 years, SageBerry Consulting founder Steve Dennis watched as the retail industry welcomed online shopping, battled the 2008 financial crisis and began experimenting with…
Executive Viewpoints April 21With Stores Closed, Lamps Plus Launches Remote Lighting Consultations
Lamps Plus has rolled out free online lighting design services to provide shoppers with advice without their having…
News April 21
How Retail Marketers Can Adapt To Today’s Social Distancing Economy
A new economy has formed overnight. With more than 3 billion people across the globe asked or ordered…
Executive Viewpoints April 21Top Stories
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