66% Of Consumers Expect Drone Delivery Within Next Five Years
More than two thirds (68%) of consumers shop online at least once a month, and 28% do so…
News April 14
Latest In: research recap
‘Top Quartile’ Retailers Drive Industrywide E-Commerce Growth
Top quartile (Q1) e-Commerce businesses exceed competitors from a revenue perspective, according to RJMetrics. They earn more than…
News April 7
83% Of Organizations Don’t Think Current IT Systems Will Meet Future Contact Center Needs
Up to 83% of organizations indicate that their current IT systems are not equipped to meet future business…
News March 24
80% Of Shoppers Are Swayed By Personalized Email Campaigns
The majority (80%) of Americans who read promotional emails find it helpful when retailers feature recommended products based…
News March 17
Plastic And Digital Gift Card Sales Continue To Rise
As many as 81% of U.S. consumers said they planned to purchase the same amount or more plastic…
News March 9
Luxury Brands Lose Half Of Their Top Customers Every Year
Luxury brands struggle to retain approximately 50% of their top shoppers every year, according to research from Epsilon…
News March 2
60% Of Retailers Lack The Data To Successfully Personalize Campaigns
As many as 60% of retailers admitted that they do not have reliable or sufficient data to ensure…
News February 24
86% Of Marketers Believe Omnichannel Has Raised Shopper Expectations
As many as 86% of marketing decision-makers agree that omnichannel has increased consumer expectations, according to a survey…
News February 17
Macy’s And Nordstrom Are Most Buzzed About On Social Media
By monitoring social media feedback and conversations, brands and retailers can determine how top-of-mind they are with consumers.…
News February 9Top Stories
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