#CCS23: Composable Commerce, ChatGPT and Data, Data, Data
The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s…
Features March 30
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75% of Shoppers See Positive Potential for AI, so Retailers Must be Ready for an AI-Driven Future
This is the first article in our series on AI in Retail. Read the second article, detailing AI’s…
Features February 23
Returns Go Digital – How Can Retailers Keep Customers Coming Back?
Returns in the retail industry have always posed a challenge. A report from Statista estimated 2020 return delivery…
Executive Viewpoints April 6
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
The Role Of The CDP In Personalization In Both Known And Anonymous Environments
For years, retailers have relied on various systems to store their shopper data and insights — from endpoint…
Executive Viewpoints November 11
#RSP19 Webinar Series Recap: Turning One-Time Shoppers Into Repeat Customers
The 13 webinars in the 2019 Retail Strategy & Planning (RSP) series, now available on-demand, illustrate how today’s…
Features September 22
Data As Currency: Personalization With Permission Increases Share Of Wallet
The scales of power are tipped in favor of the consumer. With a single click or tap of…
Executive Viewpoints June 6Top Marketing Pet-Peeves To Avoid This Holiday Season
By John Nash, RedPoint Global The holiday season is upon us, and marketers are gearing up to capitalize…
Executive Viewpoints November 16
RSP Series: How Retail Leaders Improve Customer Acquisition And Retention
Any retailer’s long-term health requires finding the right balance between acquiring and retaining customers — particularly the loyal…
Features September 24Personalization: The Key To A Powerful Customer Loyalty Program
By Brian Cleary, RedPoint Global The number of customers that actively use their loyalty program memberships has decreased…
Executive Viewpoints September 17Top Stories
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