47% Of CX Managers See Outdated Technology As Biggest Barrier
Although retailers are quick to emphasize technology’s importance in augmenting today’s customer experience, many brands are still having…
News February 7
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86% Of Consumers Access 5+ Support Channels In Search Of Answers
Consumers are apparently not all that eager to talk with call center agents. Those with a question or…
News November 9
90% Of Retailers And Financial Institutions Want To Collaborate On Payments
New payment platforms and tools are launching on a consistent basis. In order to drive widespread adoption of…
News June 2
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