Is NPS Still The Chief Indicator Of Customer Sentiment?
By Shreesha Ramdas, Strikedeck NPS And Its Relevance Today’s retail world is beset with massive change, and standard…
Executive Viewpoints June 10
Latest In: net promoter score
NPS Only Tells A Piece Of A Retailer’s Health; Why Does The Industry Rely On It?
Acquiring new customers is hard work and costly, so making sure that customers are happy, coming back and…
Executive Viewpoints January 9Walgreens Noted As Drug Store Leader In Net Promoter Benchmarks Report
Walgreens, Wegmans and Costco are three winners, according to the 2014 Net Promoter Industry Benchmarks report from Satmetrix, a…
Executive Viewpoints April 3
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
The Evolution Of Net Promoter Score: WoMI
By Larry Freed, President and CEO, ForeSee Net Promoter Score, commonly referred to as NPS, was first…
Executive Viewpoints July 29Top Stories
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