Latest In: mobile technology

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Retail TouchPoints Unveils Exclusive Survey Results: Taking the Pulse of Store Operations 2012

As retailers prepare for the holiday season in a rapidly changing environment, Retail TouchPoints, the industry’s go-to source…

Features July 16
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Connected Consumer Series Wrap-Up

 Retail TouchPoints recently completed its eight-part webinar series covering the most challenging issues on retailers’ minds and in…

News July 3
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IHL Report Shows $818 Billion Lost Annually in Global Retail “Inventory Distortion”

Retailers must keep pace with consumers’ demands to provide a compelling and informative customer experience ― while closely…

Features June 8
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American Airlines, Barnes & Noble.com To Implement New MasterCard PayPass Wallet Services Solution

American Airlines and Barnes & Noble are among the first merchant partners to incorporate new capabilities available from…

News May 15
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Mobile POS: Changing The Way Retailers Think About Payment

This is Part III of Retail TouchPoints’ payment update, a three-part report uncovering the latest developments in EMV,…

News May 1
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The True Meaning of Cross-Channel

This is an excerpt from a CrossView blog post in which Retail TouchPoints’ Editor-in-Chief Debbie Hauss defines cross-channel…

Executive Viewpoints February 6
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Retail TouchPoints Top 20 Articles of 2011: Mobile & Social, Retailer Case Studies Receive Most Views

As 2011 comes to an end, Retail TouchPoints would like to share insights into the top 20 most…

Features December 29
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Summit Coverage: Mobile Trends Near And Far

One thing is clear: retailers cannot ignore mobile technology, mobile commerce and mobile payment. Still unclear, as the…

News September 9
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Microsoft Tag Makes Inroads At More Than 53,000 Stores

Shoppers at CVS and Walgreens, among many other stores, are now able to use their smart phones to scan…

News March 7
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